Mediation & Arbitration Policy

Effective Date: February 14th, 2023

Welcome to Hoosier Buddy LLC ("we," "us," or "our"). By using our moving services, you agree to comply with and be bound by the following Mediation & Arbitration Policy. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our services.

Introduction:

At Hoosier Buddy LLC, we are committed to providing our clients with excellent moving services and ensuring the utmost satisfaction. In the event of any dispute or disagreement arising from our services, we encourage the use of mediation and arbitration as an alternative to litigation. This Mediation and Arbitration Policy outlines the process for resolving disputes.

 

Mediation Process: In the event of a dispute, both the client and Hoosier Buddy LLC shall make a good-faith effort to resolve the matter through mediation. Mediation is a voluntary and informal process designed to facilitate communication and negotiation between the parties, with the goal of reaching a mutually acceptable resolution. A neutral third party, the mediator, will guide the mediation process.

• Selection of Mediator: The mediator will be selected through mutual agreement of both parties within fourteen [14] days of initiating mediation. If an agreement on a mediator cannot be reached within this timeframe, either party may request the appointment of a mediator through a reputable mediation organization. The selected mediator should have expertise relevant to the nature of the dispute.
• Cost of Mediation: Each party involved in the mediation shall be responsible for their own costs associated with participating in the process. The costs of the mediator's services, however, shall be shared equally by both parties, unless otherwise agreed upon during the mediation proceedings.

 

Arbitration Process: If mediation does not result in a resolution, any dispute, claim, or controversy arising out of or relating to the moving services provided by Hoosier Buddy LLC shall be resolved through binding arbitration. Arbitration is a formal process where an impartial arbitrator renders a final and binding decision.

• Selection of Arbitrator: The arbitrator will be chosen in strict accordance with the rules and procedures of a recognized arbitration organization, such as the American Arbitration Association (AAA), unless both parties mutually agree to select an alternative arbitration provider. The selected arbitrator should have relevant expertise in the subject matter of the dispute.
• Cost of Arbitration: The costs associated with the arbitration process, including the arbitrator's fees, will be borne by the party against whom the final decision is rendered. However, it's important to note that each party is individually responsible for covering their own legal fees and any additional costs associated with their legal representation during the arbitration proceedings.

 

Governing Law:

Any disputes arising from this Agreement shall be subject to the laws of the state in which the Services are provided and shall be construed in accordance with those laws.

 

Compliance with Decisions:

Any decision rendered through arbitration shall be final and binding on both parties. The parties agree to comply with the arbitration decision and waive their right to pursue legal action in court.

 

Confidentiality:

All mediation and arbitration proceedings shall be confidential, and the parties involved shall maintain the confidentiality of the process and any information disclosed during it.

 

Contact Information:

For mediation and arbitration inquiries, please contact:

Hoosier Buddy LLC

Phone: (219)-413-8369

Email: support@hoosierbuddy.com