Terms of Service

Effective Date: February 14th, 2023

Welcome to Hoosier Buddy LLC ("we," "us," or "our"). By using our moving services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our services.

1. Service Description:

Hoosier Buddy LLC provides professional moving services, including local, long-distance, commercial, delivery, general moving labor, and other related moving services as requested by the customer.

 

2. Booking and Payment:

  • To book our services, you must provide accurate information about your move, including the date, location, and any special requirements.

  • We recommend that customers book their preferred move date at least two weeks (14 days) in advance to ensure availability. While we will make every effort to accommodate bookings with less than two weeks' notice, we cannot guarantee the availability of your preferred move date and may need to schedule an alternative date.

  • At Hoosier Buddy, we offer multiple convenient methods for inquiring about your move: you can reach out to us via email, phone, or utilize our official website here.

  • Payment for our services must be made according to the pricing and payment terms provided at the time of booking. We accept various payment methods in the form of cash, debit cards, and credit cards. We do not accept personal checks or any other forms of payment at this time.

 

3. Cancellation and Rescheduling:

  • If you need to cancel or reschedule your move, please refer to our cancellation and rescheduling policy, as outlined in the resources section of our website here.

 

4. Liability and Insurance:

  • We take all reasonable precautions to ensure the safety of your belongings during the move. However, we are not responsible for damage or loss of items beyond what is covered by our insurance or valuation options, as specified in our insurance policy.

While we take all reasonable precautions to ensure the safety of your belongings during the move, please be aware that our liability is limited in the following circumstances:

  • Acts of God, including but not limited to natural disasters, severe weather, or earthquakes.

  • Acts of third parties, including but not limited to theft, vandalism, or accidents caused by other drivers.

  • Customer's failure to properly pack or prepare items for transport.

We are not responsible for damage or loss of items beyond what is covered by our insurance or valuation options, as specified in our insurance policy. Our responsibility is further detailed in our Insurance Disclosure Statement, which you can review for more information here.

 

5. Customer Responsibilities:

  • Item Disclosure: It is the customer's responsibility to provide a comprehensive list of all items to be moved to Hoosier Buddy LLC before the commencement of our services. Customers are required to inform us about the presence of fragile items and any specialized or oversized items, including but not limited to large safes, pianos, major appliances, and pool tables.

  • Proper Packing: Customers are expected to appropriately pack and prepare their items for transport unless otherwise agreed upon in the service contract with Hoosier Buddy LLC.

  • Permits and Permissions: Customers must secure all necessary permits and permissions related to parking, loading, and unloading at the respective locations.

  • Accurate Information: Customers must provide accurate and complete information, including their name, current address, destination address, and any additional pick-up locations if applicable, to ensure a smooth and efficient moving process.

  • Access Codes and Keys: If required, customers are responsible for providing Hoosier Buddy LLC with any essential access codes or keys to facilitate loading and unloading.

 

6. Company Responsibilities:

  • Professionalism: The Company will conduct all interactions with customers in a professional and courteous manner. Our team members will be respectful, punctual, and dressed appropriately when providing services.

  • Service Quality: We will perform moving services with the utmost care and attention to detail, ensuring the safe handling and transportation of your belongings. Our trained and experienced movers will use appropriate equipment and techniques to safeguard your items.

  • Safety: The Company is committed to maintaining a safe environment during the move. We will take all necessary precautions to prevent accidents, injuries, or damage to property.

  • Inventory: The Company will maintain an accurate inventory of your items to ensure proper tracking and accountability during the move. This inventory will be used to verify the condition of items before and after the move.

  • Communication: We will maintain open and transparent communication with customers throughout the moving process. Our team will be available to address any questions, concerns, or special requests you may have.

  • Scheduling: The Company will make every effort to adhere to the agreed-upon date and time for your move. In the event of unforeseen circumstances or delays, we will promptly inform you and work to minimize any inconvenience.

  • Equipment and Vehicles: The Company will provide well-maintained moving equipment and vehicles that meet safety and regulatory standards. Our vehicles will be clean and appropriately equipped for the specific services requested.

  • Liability Coverage: We will provide the specified liability coverage and insurance policies as outlined in our Insurance Disclosure Statement. We will also make available any additional insurance options, should you choose to purchase them.

  • Claims Process: In the event of any damage or loss during the move, the Company will promptly assist you in filing a claim and guide you through the claims process. We are committed to resolving claims in a fair and timely manner.

  • Customer Satisfaction: The Company's primary goal is to ensure your satisfaction with our moving services. We will make every effort to address your needs and concerns to the best of our ability.

  • Compliance: We will operate in compliance with all applicable laws and regulations governing the moving industry, including licensing, permits, and safety standards.

 

7. Estimated Time of Completion:

  • Before your move, we will provide you with an estimate of the time required for completion. This estimate considers various factors, including the distance to be covered and the size of the load.

 

8. Social Media Content

  • Consent for Social Media Content: By using our services, you grant Hoosier Buddy and its authorized representatives the right to record and capture photographs, videos, and other media content during your move. This content may be shared on our official website and social media platforms for promotional and marketing purposes. We may showcase the quality of our services and highlight successful moves as part of our marketing efforts.

  • Right to Refuse: If you do not wish to be featured in our social media content or on our website, you must inform our team before the start of your move. Additionally, our Employee Representative will provide you with a consent form, which you may sign to indicate your agreement to be included in our social media content, such as pictures and videos.

  • Privacy and Sensitivity: We respect your privacy and understand the sensitivity of personal possessions. We will exercise discretion when capturing media content to avoid sharing sensitive, personal, or private items.

  • Ownership of Media Content: All media content captured during moves, including photographs, videos, and related materials, remain the property of Hoosier Buddy LLC. We reserve the right to use, edit, and distribute this content at our discretion for promotional purposes.

  • Questions or Concerns: If you have any questions or concerns regarding the capture and use of media content during your move, please contact our team before your move date. We are here to address your inquiries and accommodate your preferences to the best of our ability.

 

9. Claims and Appeal Process:

Claims Process:

  • Notification: As a customer, it is important to notify the moving company of any damaged or lost items as soon as possible after the move is completed. Please contact us via email or phone and include details about the damaged or missing items.

  • Documentation: To support your claim, provide documentation such as photographs of damaged items, inventory lists, and any other relevant information.

  • Review: We will review your claim and the documentation provided. In some cases, an inspection of the damaged items may be scheduled to assess the extent of the damage.

  • Resolution: After completing the review, the moving company will provide a response to your claim. This response may include a settlement offer or, in some cases, a denial of the claim.

  • Appeal: If you are dissatisfied with the resolution provided, you may have the option to appeal the decision. Details regarding the appeal process will be outlined below.

Appeal Process:

  • Request for Appeal: If you are dissatisfied with the initial resolution or decision provided by the moving company, you have the right to request an appeal. This request should be submitted via email or phone.

  • Designated Authority: The moving company designates an authority or individual responsible for handling appeals. This person is impartial and not involved in the initial decision.

  • Appeal Documentation: When making an appeal, you may be required to provide additional documentation or reasons supporting your request.

  • Review: The designated authority thoroughly reviews your appeal request, along with all relevant documentation and information.

  • Response: After the review, the moving company will provide a response to your appeal, which may result in:

    • Acceptance of the appeal with a revised resolution.

    • Denial of the appeal with reasons provided.

The response to your appeal represents the final resolution within the moving company's internal process. If you remain unsatisfied, you may explore legal remedies or other external dispute resolution methods.

 

10. Dispute Resolution:

  • Informal Resolution: We encourage customers and the moving company to attempt to resolve disputes through informal discussions and negotiations. Many disputes can be resolved amicably in this manner.

  • Mediation: If informal resolution attempts fail, both parties may agree to enter mediation. Mediation involves the assistance of a neutral third party who facilitates discussions and helps find a mutually acceptable resolution. For additional information about our Mediation Process, please refer to our Mediation and Arbitration Policy here.

  • Arbitration: If mediation is unsuccessful, the dispute may proceed to arbitration. An arbitrator, often chosen by both parties, will make a binding decision to resolve the dispute. This decision is legally enforceable. For additional information about our Arbitration Process, please refer to our Mediation and Arbitration Policy here.

  • Legal Action: In the event that all other methods fail, either party may choose to take legal action to resolve the dispute. The jurisdiction for legal actions will be specified in the “Governing Law” Section.

 

11. Termination of Move Policy:

  • Either party retains the right to terminate this agreement under specific conditions. For a comprehensive understanding of these conditions, we invite you to consult our Termination of Move Policy located in the “Resources” section of our website here.

 

12. Privacy Policy:

  • Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. For a comprehensive understanding of these conditions, we invite you to consult our Privacy Policy located in the “Resources” section of our website here.

 

13. Governing Law:

  • Any disputes arising from this Agreement shall be subject to the laws of the state in which the Services are provided and shall be construed in accordance with those laws.

 

14. Amendments:

  • We may update these Terms of Service from time to time. Any changes will be communicated to you, and your continued use of our services after such changes constitute your acceptance of the modified terms.

 

15. Contact Information:

  • For any inquiries or support related to our services or these Terms of Service, please contact us at:

Hoosier Buddy LLC 

Phone: (219) 413-8369

Email: support@hoosierbuddy.com

Privacy Policy

Insurance Disclosure Statement